Privacy Policy — jittace

jittace collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically through the operation of our systems, and from third-party service providers involved in payment processing and identity verification. The categories of data we collect are described below.

Registration & Account Data

When you create a jittace account, we collect the information you provide during the registration form, including your full legal name, date of birth, email address, mobile phone number, and your preferred payment method. This data is necessary to open and maintain your account, verify your identity, and process financial transactions.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, jittace may request copies of government-issued identity documents such as your National ID card, passport, or driving licence. We may also request proof of address (a utility bill, bank statement, or official correspondence issued within the last three months) and proof of ownership of your payment method (for example, a screenshot of your bKash, Nagad, or Rocket account showing your registered name and mobile number). This documentation is processed securely and retained only as long as required.

Financial Transaction Data

When you make a deposit or withdrawal on jittace, our payment systems record the transaction amount (in BDT), the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, etc.), the date and time of the transaction, and the transaction status. jittace does not store your mobile banking PIN or full bank account credentials — these are handled entirely within your own banking application.

Gaming Activity Data

We record your gameplay history, including bets placed, games accessed (cricket betting, slots, live casino, crash games), stakes, results, and session duration. This data is used to provide your service, calculate bonuses and wagering requirement progress, detect irregular activity, and support responsible gaming monitoring.

Technical & Device Data

Our systems automatically collect technical information when you visit jittace, including your IP address, browser type and version, operating system, screen resolution, referring URL, and general geolocation data (country or city level, derived from IP). This data is used for security monitoring, fraud detection, and improving the platform experience for users in Dhaka, Chittagong, Sylhet, Khulna, and other regions of Bangladesh.

Communications Data

If you contact jittace via live chat or email (support@jittace), we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes. We do not record or retain telephone conversations unless you are notified of recording at the start of the call.

Summary of Data Categories

jittace does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the purpose stated.

Payment Processing Partners

To process deposits and withdrawals, jittace shares relevant transaction data with licensed payment processors and mobile banking gateways, including bKash, Nagad, Rocket, and Upay. The data shared is limited to what is required to complete the specific transaction — typically the transaction amount, your registered mobile number, and a transaction reference. These providers operate under their own privacy policies and data protection obligations.

Identity Verification Providers

Where jittace uses third-party KYC or identity verification technology, your submitted identity documents may be processed by that provider's secure systems. All such providers are contractually obligated to process your data solely for the purpose of identity verification and to maintain appropriate technical and organisational security measures.

Game Software Providers

The casino games and sports betting markets available on jittace are powered by third-party game studios and data providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive limited technical session data (such as a session token or anonymised player ID) necessary for the delivery of their games. They do not receive your name, mobile number, or financial details.

Legal & Regulatory Disclosure

jittace may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities if required to do so by applicable law, court order, or in connection with the prevention or investigation of fraud, money laundering, or other illegal activity. In such cases, we will disclose only the minimum data necessary to satisfy the legal obligation.

Business Transfers

In the event that jittace undergoes a corporate reorganisation, merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the successor entity will be bound to honour this Privacy Policy or provide you with notice of any material changes before they take effect.

Protecting your personal data is a core operational priority at jittace. We implement a layered security architecture that combines industry-standard technical controls with operational procedures designed to minimise the risk of data breaches, unauthorised access, and data loss.

• Transport Encryption: All data transmitted between your browser or mobile device and jittace servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to every page of the platform, not only login and payment pages.
• Password Storage: User passwords are never stored in plaintext. jittace uses strong one-way cryptographic hashing with salting to store password credentials, meaning that even internal system administrators cannot read your password.
• Access Control: Access to systems that hold personal data is restricted on a strict need-to-know basis. Staff who handle KYC documents and financial records undergo background screening and are bound by confidentiality obligations.
• Intrusion Detection: jittace operates automated intrusion detection systems that monitor for unusual access patterns, brute-force login attempts, and anomalous API activity. Suspicious activity triggers immediate alerts and, where necessary, automatic account lockdown.
• Database Security: Player data is stored in access-controlled databases with encryption at rest. Database access logs are maintained and reviewed regularly for unauthorised queries.
• Third-Party Vendor Security: All third-party service providers who handle jittace player data are required to demonstrate adequate security practices as a condition of their engagement.

What to Do If You Suspect a Security Incident

If you believe your jittace account has been accessed without your authorisation — for example, you notice login attempts you did not make, or your balance has changed unexpectedly — contact our support team immediately via live chat or email at support@jittace. Our security team will review the account, initiate a password reset, and investigate the reported activity within one business day (Bangladesh Standard Time, UTC+6).

As a jittace player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or at support@jittace. We aim to respond to all data-related requests within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of the personal data jittace holds about you. We will provide this in a structured, commonly used format. Identity verification will be required before your data is released to prevent unauthorised disclosure.
• Right to Rectification: If you believe that any personal data jittace holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account name or date of birth corrections, you will be required to submit supporting identity documents to confirm the correct information.
• Right to Erasure: In certain circumstances, you have the right to request that jittace delete your personal data. This right is not absolute — we may be required to retain certain data for legal, regulatory, or AML compliance reasons even after account closure. Where erasure is not possible in full, we will explain which categories of data must be retained and why.
• Right to Restriction of Processing: You may request that jittace restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to Object to Processing: Where jittace processes your data on the basis of legitimate interests (such as fraud detection), you have the right to object to that processing. We will review your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where technically feasible and where processing is carried out by automated means, you have the right to receive your personal data in a portable format, and to have it transmitted directly to another service provider if you so request.
• Right to Withdraw Consent: Where jittace processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.